Refund, Return & Cancellation Policy

Contact our support team as soon as reasonably possible after you identify a problem. Please provide:

• Order number or other proof of purchase, where available.
• Product name, model, configuration, and relevant serial number (if needed for identification).
• A short explanation of the issue and when it was noticed.
• Relevant photographs or a short video if they will help explain damage, an incorrect item or a missing accessory.
• Your preferred contact method and, if relevant, the delivery date.

We will review the information and advise the next steps. Do not send passwords, OTPs, full card details, or other sensitive credentials in your enquiry.

If the parcel or product arrives visibly damaged, take reasonable care to preserve the packaging and record the condition as soon as practicable. Contact us promptly with the order reference and supporting information.

Depending on the circumstances, we may request additional details, coordinate with a delivery partner, or arrange inspection, replacement, return or another remedy required by law. Do not attempt unsafe use of a visibly damaged electrical or electronic device.

If a package appears tampered with or the order has not arrived despite showing as delivered, contact us so the delivery can be investigated.

If a product is not working as described, develops a fault or appears defective, tell us the model, the fault symptoms and any safe troubleshooting already attempted. We may recommend manufacturer diagnostics, a service-centre review or another reasonable assessment where appropriate.

Whether repair, replacement, refund or another remedy applies depends on the product, the circumstances and applicable statutory rights. A manufacturer warranty does not replace any consumer remedy that must be provided by law.

Please avoid opening sealed components, attempting unsafe electrical repairs or sharing sensitive device data with anyone without a legitimate need.

When an order has already been dispatched, the options may depend on the carrier status, delivery instructions and whether a return can be arranged. Contact us before refusing delivery or arranging an independent return, unless an immediate step is necessary for safety or another lawful right.

We will advise what is practicable and any applicable return process. A dispatch status does not by itself remove rights that consumers have under applicable law.

For an item that is functioning correctly and matches the confirmed order, a return solely because you changed your mind is not automatically promised by this Policy. Where a voluntary return is offered, the specific eligibility, time window, packaging requirements and any applicable charges should be disclosed for that product or order.

Please contact us before purchasing if a flexible or change-of-mind return option is important to you. This paragraph does not reduce remedies available for faulty, damaged, incorrect or misdescribed products under applicable law.

For electronics, laptops, mobiles and computer components, please retain the original invoice, included accessories, manuals and packaging when reasonably possible. Serial numbers, product configuration and condition may need to be checked to identify the original supplied item.

Before returning a device, where safe and appropriate, back up your personal information, remove personal accounts, disable device locks and follow instructions on handling stored data. Ask us for guidance if the device is damaged or you cannot access it.

Any inspection or handling requirements will be applied fairly and without restricting non-excludable consumer rights. Lack of original packaging alone does not automatically eliminate a remedy that the law requires.

Where a refund is approved or legally required, the method may depend on how payment was received, applicable payment-provider rules and any required identity or transaction checks. We will advise the intended refund route and available status information.

We do not promise a fixed number of days for every refund. Actual processing may depend on the payment provider, bank, payment status, and applicable legal deadlines. Customers may contact us with the order or transaction reference if a refund appears delayed.

Any refund of delivery fees, incidental charges or deductions will be assessed against the circumstances of the request, confirmed order terms and applicable law.

Replacement or exchange depends on the reason for the request and the availability of an appropriate matching item or configuration. Where an equivalent item is unavailable, we will discuss the available options and applicable statutory remedies.

No replacement of a different specification, colour, storage size or price will be made without the customer’s agreement where such consent is required. A higher-priced substitute is not mandatory.

Any manufacturer warranty or seller warranty applies only when specifically offered for the relevant item. Warranty documentation, product identifiers and purchase records may be needed for support.

For troubleshooting or repair, contact us with the product model and a description of the problem. We may guide you to the relevant authorised support channel where appropriate. Warranty pathways operate alongside, and do not replace, rights required under applicable consumer-protection law.