Privacy Policy

The information depends on how you use our website:

• Contact enquiries: full name, email, optional telephone number, type of enquiry, and message.
• Orders: billing/shipping names and addresses, contact information, items purchased, order references and transaction status.
• Accounts: account identifiers, contact information and profile settings you provide.
• Technical data: session/cart data, IP address, browser/device details and security logs that may be processed by the website or host.
• Communications: enquiries, support discussions, return requests and other correspondence.

Do not submit passwords, payment OTPs, or full card numbers through our enquiry form.

Relevant information may be used to reply to enquiries, provide product information and quotations, create and manage accounts, process orders, fulfil deliveries, support returns or warranty questions, maintain records required by law, prevent spam or abuse, and improve the reliability of the website.

Marketing communications, where offered, should be sent only as permitted by applicable law and your expressed preferences.

Where consent is required, we request it for the relevant purpose. For example, our enquiry form asks you to consent to being contacted about that enquiry. You may write to alphabetgenllp@gmail.com to withdraw applicable consent or change your preferences.

Withdrawal may not affect processing already performed lawfully or information needed to fulfil an existing transaction or meet legal obligations.

Relevant information may be disclosed to service providers supporting requested functions, such as hosting and website maintenance, payments, delivery/logistics, email communications, security, or order support. Information may also be disclosed where necessary to comply with law, protect rights or respond to lawful requests.

The specific third parties involved depend on the services actually used or configured. Their own privacy terms may apply.

Order records may include items purchased, amounts, shipment or invoice details, customer contact details and support history. Account holders may be able to review or amend certain account details using My Account. If you need help correcting order or account information, please contact our support team.

Information is retained for as long as reasonably needed to respond to enquiries, complete transactions, support customers, maintain legitimate business records, handle disputes and meet applicable tax, accounting or legal requirements. Retention depends on the type of record and applicable obligations; we do not claim one fixed duration for all data.

Where information is no longer needed and no lawful reason requires continued retention, it should be deleted, anonymised or otherwise appropriately handled.

This website is intended for a general audience shopping for electronics and IT equipment, and is not designed to collect children’s personal data. Where law requires parent or guardian authorisation, such authorisation should be obtained before a child supplies personal information. A parent or guardian may contact us with any concern.

Depending on where website hosting, payment, delivery or communications services operate, some information may be processed outside the country in which you live. Any such processing should follow applicable privacy laws and relevant transfer requirements.

We may update this Policy as our services, technology or legal obligations change. We will update the effective date when we issue a revised version and provide any additional notices required in the circumstances.